Introduction and Acceptance of the Terms and Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Aristoleo Ltd.’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the Aristoleo Ltd (Cyprus) VAT Reg No: 10346357X Larnakos 7 suite 201 Block B Aglantzia Cyprus. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Aristoleo Ltd as they are used to protect your rights as a valued customer and our rights as a business.

Changes to the Terms of Service and the Website

We are a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

Access to the Website

We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for regular updating of products and for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

SSL encrypted browsing is available for all users, but while we strive for this, we cannot guarantee that all use will be secure. While we work hard towards this, we also do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

Product information

We take great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.

Prices

The prices indicated on the Website are shown in euros and do not include all taxes or delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

Availability

We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

Tax-free shopping

Please note that VAT is non-refundable. If you have a valid commercial VAT number registered with the EU VAT; check it here: http://ec.europa.eu/taxation_customs/vies/vatResponse.html  from one of the member states of the EU outside of outside of Cyprus, VAT will not be charged. For more details see https://ec.europa.eu/taxation_customs/business/vat/eu-vat-rules-topic/vat-invoicing-rules_en

Secure payment

The Website currently offers two ways to pay for your order, Paypal and by bank transfer. Both these payment options use advanced SSL encryption to keep your transaction secure. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to Paypal and your banking institution for full terms and conditions of use.

Delivery

Your order will be delivered to the address you indicated when your order was placed. The products bought on Agora Marketplace will be delivered to one address. We do not deliver to PO Box addresses.

Aristoleo ltd does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

Delivery times of your parcel(s) according to the carrier you have chosen. Carrier delivery times start from the moment you receive an e-mail confirming order dispatch. Dispatch and delivery times are given in working days.

All products: 

Please check your received order carefully for any anomalies or damage. If so, record these on the delivery voucher when signing for your goods, or check your listing on the Agora marketplace to ensure it is correctly described and uploaded, then contact us immediately by email to aristoleo.com@gmail.com to advise us this. Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to errors in publication of your product or service or advertising placement for your product or service or malfunctioning products on the date of delivery as quickly as possible. Products include ads placed on the website, fees for listing on AGORA marketplace, Aristoleo Test kit, Aristoleo Awards competition, or sponsorship for events.

Right of Return

We allow you 15 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns form. We will email you the return form upon your request.

We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.

For reimbursements:

– If the product is returned within 15 days of its delivery, the User will be reimbursed via the same payment method as was used initially.

If tests need to be carried out on the product, in the framework of the right of return, we will do our best to reimburse you as quickly as possible.

Shipping fees are your responsibility, except if the product does not conform to the description of said product (you are responsible for any damage done during the shipping of the returned goods).

For the period covered under warranty, you must return the product to Aristoleo Ltd. Please send us an email aristoleo.com@gmail.com for instructions on returning your item under warranty.

Product warranties

Several types of warranties are available for the products sold on our website. All products sold on the Website, come with a legal guarantee concerning product conformity, as outlined in the following legal clauses. The aforementioned guarantee may be used in conjunction with extended warranties. Pursuant to the legal guarantee concerning product conformity, we commit to delivering your order in accordance with the provisions of the concluded sales agreement. We will also take responsibility for any latent defects noticed upon delivery.

To comply with the terms of the contract, products must:
1) Match the description given on the website.
2) Be suitable for the purpose usually associated with such a product. The customer will be informed of the required purpose before placing their order, to ensure the suitability of the product.
3) Have the features and purpose that customers would expect from such a product, given the product type and description on the website.

In the case of a lack of conformity, you shall be entitled to have the goods brought into conformity free of charge by repair or replacement. The legal guarantee concerning product conformity covers all latent defects discovered within 1 year from the date your product was delivered.

The legal guarantee concerning product conformity does not apply in some cases:
– when damage is caused by external factors such as shocks, lightning, power surges, rust and sand.
– when damage is caused by the customer’s non-respect of the manufacturer’s instructions regarding the use and installation of the product.
– when damage is caused by the customer’s misuse of the product.
– when the customer is aware of damage to the product at the time of placing their order.

Responsibility

We will not be held liable for poor use and its consequences on the products purchased from the Website.

Intellectual ownership

All the content on the Website (illustrations, texts, names, brand names, images and videos) is the property of Aristoleo Ltd, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Aristoleo Ltd. All information, content, files and software offered by our services is protected by International law concerning intellectual ownership and copyright. We cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
Aristoleo Ltd will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

Waiver and Severability

Any failure of Aristoleo Ltd to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Aristoleo Ltd, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

Feedback & Comments

We welcome any comment, question and communication at aristoleo.com@gmail.com

Tel +30 6947287828 Greece

Tel +357 97645011 Cyprus

Any opinions left on the Website by Aristoleo Ltd customers are screened and moderated by the marketing team. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Aristoleo Ltd reserves the right to refuse or modify it.